Welcome to the Privacy Policy of Phleet SMS. ("Phleet SMS", "we", "us", or "our"). This document explains how we collect, use, protect, and disclose your personal information as you engage with our lead engagement platform and related services ("Services"). We understand the importance of privacy for our users and customers ("you", "your", "User"), and we are committed to safeguarding it.

This Privacy Policy applies to personal information collected through our website, applications, and any other interactions you have with our Services. It includes details on the data you provide when creating an account and during your continued use of our Services. Please be aware that this policy does not extend to third-party websites, applications, or services that may be linked from our Services.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with any terms or practices described in this policy, please discontinue use of our Services immediately.

1. Type of Users. This Privacy Policy addresses two distinct categories of users (collectively referred to as “Users”):

1. Business Customers or Business User: Businesses that pay for and use our Services to engage with their leads.
2. End Users: Individuals who interact with the Business Customers through our Services.

NOTE: Please understand the distinct roles each category plays, as outlined in this policy, because they directly translate into specific liabilities and obligations for each party. By acknowledging these roles, users can better comprehend how their information is handled and their respective rights and responsibilities under this Privacy Policy.

2. Information We Collect. We collect information about you directly from you, from third parties, and automatically through your use of our Services.

1. Information You Provide to Us.‍i. Personal Information → such as your name, email address, phone number, and other contact details when you create an account, request a demo, or communicate with us.ii. Communication Information → including surveys, transcripts, and recordings of your communications with us.iii. Content Information → information you provide or content you upload or submit to our websites, applications, and message boards.iv. Business Information → business contact information similar to what would appear on a business card.
2. Information Collected Automatically.i. Usage Data → Information about your use of our Services, including IP address, browser type and version, pages you visit, time and date of your visit, time spent on those pages, and other diagnostic datas.ii. Device Information → Such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type.iii. Activity Information → information about your activity on our website and interaction with our communications, such as access times, pages viewed, links clicked, and the referring URL.iv. Tracking Information → Information collected through cookies, web beacons, and similar tracking technologies. These technologies help us improve our website and communications, see which areas and features of our website are popular, count visits, and track clicks. You may adjust your browser settings to remove or reject browser cookies, but this could affect the availability and functionality of our website.
3. Cookies and Tracking Technologies. ****Phleet SMS utilizes various tracking technologies, including cookies and pixels, to collect information about your interactions with our platform and our promotional communications. These tools help us:i. Enhance user experience by understanding which areas and features are popular.ii. Monitor site traffic and improve our service offerings.iii. Track user activities and preferences to provide targeted functionalities.
4. Information Collected Depending on Business Customer and End User. The specific data collected through our Services depends on the Business Customer and the End User. As a service provider, Phleet SMS acts as a processor of personal data on behalf of our Business Customers. Therefore, we do not control what information is processed or shared during interactions facilitated through our platform and/or Services. The data collected may include, but is not limited to: (i) Transcripts of Conversations between End Users and Business Customers on their website, mobile apps, or other media used to communicate via our Services; (ii) data related to End Users’ browsing, purchasing, and online behavior as requested by the Business Customer; and (iii) information such as IP address, operating system, and type of device used by End Users.
5. Obligation to Inform and Educate. Business Users are responsible for informing their End-Users about the nature of the data collected, the purposes of its collection, and how it is processed within Phleet SMS’s services. Users must ensure transparency and provide clear, understandable information as required by law. The Business User should provide the option to configure your browser settings to decline cookies. The data collected and shared during these interactions is determined by the Business Customer's privacy practices and policies. End Users should refer to the respective Business Customer’s privacy policy for details on their data collection and use practices. PHLEET SMS IS NOT RESPONSIBLE FOR THE PRIVACY AND DATA SECURITY OF OUR BUSINESS CUSTOMERS. The Business Customers acknowledge and agree that Phleet SMS is indemnified and shall not be held liable for any issues, damages, or losses that arise from the operations or data management practices of Business Customers. Users acknowledge that any claims related to data handling by Business Customers must be directed towards the respective Business Customer and not Phleet SMS.

3. How the Data is Used.

1. Account and Service Management Information. When you register for Phleet SMS services, we collect essential identifiers such as your name, email address, phone number, and details about your organization (Please Note: this information is needed for setup and management of your account, allowing us to deliver continuous support and communicate important service updates.
2. Service Configuration and Usage Insights. As you interact with Phleet SMS’s lead engagement platform, we track your configuration settings and usage patterns. This includes the specific features you employ, frequency of use, and your preferences.
3. Business Purpose and Data Collection by Customers. Phleet SMS’s platform is designed for businesses to engage with their clients effectively. The personal data collected via these interactions, including but not limited to names, contact information, and interaction logs, are determined and controlled by you, our User. Phleet SMS acts as a processor of this information, relying on your direction and compliance with relevant data protection laws. THE BUSINESS USER ACKNOWLEDGES AND AGREES THAT THEY ARE SOLELY RESPONSIBLE FOR OBTAINING THE NECESSARY CONSENTS AND ENSURING LEGALITY WITH THE COLLECTION AND PROCESSING OF SUCH DATA.
4. Technical Information. Each time you access Phleet SMS services, we automatically collect technical information about the device and network you use, such as IP addresses, device types, operating system versions, and browser types. This information is crucial for maintaining the security and performance of our services.
5. Cookies and Tracking Technologies. Phleet SMS utilizes cookies and similar technologies to enhance user experience, manage user sessions, remember preferences, and conduct analytics. These technologies provide insights into how our services are used, enabling continuous improvement.
6. Analytics and Performance Data. We deploy analytics tools to evaluate the performance of our services and gain insights into user engagement. This data helps us identify usage trends, optimize product design, and innovate new features, ensuring that our Services meet the evolving needs of our End Users.